Ascnt Labs (“we,” “our,” or “us”) operates ascntlabs.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order. Please read it carefully. By using our site, you agree to the practices described here.

01Information We Collect

We collect information you voluntarily provide and information collected automatically when you use our site.

Information you provide directly:

• Name, email address, shipping address, and phone number when you create an account or place an order
• Payment information processed securely by our third-party payment processor (we do not store full card numbers)
• Messages and inquiries you send to our support email addresses
• Any information you submit through contact forms or account registration

Information collected automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and clickstream data
• Cookie identifiers and session data (see Section 5 below)

02How We Use Your Information

We use the information we collect to:

• Process, fulfill, and communicate about your orders
• Create and manage your account
• Send transactional emails (order confirmations, shipping notifications, support replies)
• Respond to inquiries sent to [email protected] or [email protected]
• Improve site functionality and user experience
• Detect and prevent fraud or unauthorized access
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

03State Privacy Rights

Ascnt Labs currently ships within the United States only. Depending on your state of residence, you may have additional rights regarding your personal data. California residents, for example, may have rights under the California Consumer Privacy Act (CCPA). To submit any privacy-related request, contact us at [email protected] and we will respond within 30 days.

04Information Sharing & Disclosure

We share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our website and fulfilling orders (e.g., shipping carriers, payment processors, email delivery services). These parties are contractually bound to protect your data and may only use it to perform services on our behalf.
• WooCommerce / WordPress: Our e-commerce platform (WooCommerce, a product of Automattic, Inc.) stores order and account data. See Automattic’s Privacy Policy.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process (subpoena, court order, etc.).
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

05Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the site to function (e.g., shopping cart, login session, security tokens). Cannot be disabled without breaking site functionality.
• Functional cookies: Remember your preferences (e.g., currency, language).
• Analytics cookies: Help us understand how visitors use our site (e.g., page views, session duration). Data is aggregated and anonymized where possible.

You can control cookies through your browser settings. Disabling essential cookies may prevent certain features from functioning correctly. We do not currently respond to “Do Not Track” signals.

06Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. Specifically:

• Order records are retained for a minimum of 7 years to comply with tax and accounting requirements
• Account data is retained until you request deletion or your account is inactive for an extended period
• Support correspondence is retained for up to 3 years

07Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our site uses SSL/TLS encryption for all data transmitted between your browser and our servers.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.

08Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal retention obligations)
• Portability: Request your data in a machine-readable format
• Objection / Restriction: Object to or request restriction of certain processing activities
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

09Children’s Privacy

Our site and products are intended solely for adults engaged in legitimate scientific research. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe a minor has provided us with personal data, please contact us immediately.

10Third-Party Links

Our website may contain links to third-party websites (e.g., Freedom Diagnostics for COA verification). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the revised policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: